CONTACT US
Tell us what you are looking for and our team will help with availability, booking steps, payment guidance, security deposit details and check-in information.
Reservation assistance
Ask about availability, booking steps, invoices and confirmation documents.
Payment & deposit
Receive clear information about reservation payment and refundable security deposit.
Check-in guidance
Get arrival details, key handover information and house rules before your stay.
Guest support
Support before arrival, during the stay and after check-out.
Include dates, guests and preferred property type.
Our team checks suitable options and booking details.
We reply with next steps, payment and deposit information.
Address
Via Giovanni Devoti 16, 00167 Rome, Italy
Email
info@bvn-group.com
Phone
+39 392 9725097
Can I ask about security deposit before booking?
Yes. We can confirm the refundable security deposit amount and explain when it is requested and how the refund works after check-out.
Can you help me choose between properties?
Yes. Send your travel dates, number of guests and preferred type of stay, and we can guide you toward the most suitable villa, apartment or holiday home.
When do I receive the invoice and confirmation?
After the reservation is created, the payment page and downloadable documents are available in your guest dashboard.
Do you provide check-in instructions?
Yes. Check-in guidance and key handover details are provided after the reservation is confirmed.